Frequently Asked Questions
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After purchasing the online service, you will receive a confirmation and our staff will contact you to define all the travel details (departure address, time, and specific requests).
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No. After your purchase, we will contact you to collect all necessary information to organize the service.
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We recommend booking at least 24 hours prior to the service. For last-minute requests, please contact us directly.
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Yes, you can modify or cancel your booking by contacting us. The conditions depend on the notice period and are indicated in the Terms and Conditions.
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We monitor flights when the number is provided. In case of a delay, the driver will adjust the arrival time at no additional cost.
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For airport transfers, the driver will meet you in the arrivals area with a name sign. For other services, details are agreed upon during the confirmation process.
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Yes, NCC vehicles are authorized to access many restricted traffic areas according to local regulations.
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Yes, but it's important to communicate this in advance to assign the most suitable vehicle.
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Yes, on request we provide car seats and booster seats that comply with current regulations.
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Yes, pets are allowed, subject to prior notification at the time of booking.
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No, services purchased online must be paid in advance during booking.
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Yes, it's possible to book a service for a third party by entering the passenger's details during the confirmation phase.
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We accept all major credit cards and payment methods available at checkout.
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The price shown at the time of purchase is fixed for the selected service. Any extras are agreed upon before the service is provided.
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Yes, you will receive an email confirmation and will then be contacted by our staff.